3111 W. Cary Street
Hours| Sun-Thu (9am - 7pm)
Fri-Sat (9am - 10pm)
804.355.CAKE (2253)

Shipping

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Can I customize my cupcake order?

Yes, they can be decorated with custom, handmade fondant designs, buttercream transfers or hand-piped inscriptions, as well as colored sugars and sprinkles. We have a minimum of 12 cupcakes of the same design for a custom order. Our custom design fees begin at $6.00 additional per dozen and up. Call 355-CAKE (2253) place a special order. Design fees are quoted based upon the intricacy of the design.

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Where can I find the nutritional information for your cupcakes?

We use only natural ingredients in our cupcakes and icings including milk, cream, butter, eggs, sugar, and flour. Our cupcakes do not contain any preservatives or trans fats in either the cake or icing. We do not have any other nutritional information available. If you have a specific allergy, simply call 355-2253 between 9am and 3pm to inquire about that ingredient.

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How can I place an advanced order?

For advance orders, call 804-355-CAKE (2253). We will let you know which flavors are available and assist you with selections. We do require a credit card for all advance orders.

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Should I refrigerate my cupcakes?

The only cupcakes that require refrigeration are the ones with cream cheese icing or that contain fillings and are not going to be consumed within the first 4 hours of purchase.  Our cupcakes are made without preservatives and should be enjoyed on the day received. If you intend to store our buttercream frosted cupcakes or those without fillings overnight, tightly wrap the box in plastic wrap and leave at room temperature.

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I have food allergies. Does Carytown Cupcakes make anything wheat/dairy/nut free?

We do make vegan cupcakes and gluten-free cupcakes and many of our cupcakes do not have nuts. However, all of our cupcakes are made in the same facility and we recommend not consuming any of our products if you have any food allergies. If you’d like information regarding a particular ingredient, please call 355-2253 between 9am and 3pm.

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How far in advance should I place my order?

We recommend that you call the bakery to place your order at least three days in advance. We can usually accommodate most orders however, the more notice you give us the more likely we will be able to fulfill your order.

Intricate custom designs make require more advance notice, so that they have time to set up.

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Which products do not contain nuts?

Even if peanuts and other tree nuts are not in all of our baked goods, all of our baked goods are made in the same area where products containing various nut items are created. We use the best practices when in the preparing our baked goods, inadvertent cross-contamination may occur. However, if you’d still like a list of cupcakes that are not baked or topped with nuts, call the shop at 355-2253 to inquire about the flavors for that particular week, as they change every Monday.

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Is there a minimum for specialty cupcakes orders?

The minimum order for custom designs is 1 dozen cupcakes. The minimum order for custom flavors is 2 dozen cupcakes, and is dependent upon the baking schedule.

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Does Carytown cupcakes have any gluten-free cupcakes?

Yes, we have a minimum of 2 gluten-free flavors each day. Most of our gluten-free cupcakes use a combination of brown rice flour, potato starch and tapioca flour. Our gluten-free chocolate meringue cupcakes have no flour at all!

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Do you deliver?

We offer delivery service 7 days a week. Our deliveries are handled by Richmond Courier Express. If you provide us with an address, including the zip code, we can give you a quote. Just dial 355-CAKE(2253). The only days we do not offer delivery service are Thanksgiving, Christmas, New Year’s Day, and Easter. Deliveries on Saturdays and Sundays and after 6pm during the week are 50% more expensive.

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Is Carytown Cupcakes kosher?

No, but we’re looking into it!

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Which cupcakes can be decorated?

Most, but not all, of our cupcakes can have custom decorations. Cupcakes topped with cream cheese icing cannot be decorated with printed images or with fondant as the moisture in the icing causes those decorations to break down.

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Does Carytown Cupcakes cater?

Carytown Cupcakes prepares cupcake tree displays for all types of celebrations: from weddings and graduations, to birthdays and corporate events. We also deliver upon request for and additional fee base upon mileage.

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What type of custom decoration can you do?

We create custom, handmade fondant designs, buttercream transfers or hand-piped inscriptions, as well as colored sugars and sprinkles. We have a minimum of 12 cupcakes of the same design for a custom order. Our custom design fees begin at $6.00 additional per dozen and up. Call 355-CAKE (2253) place a special order. Design fees are quoted based upon the intricacy of the design.

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Does Carytown Cupcakes make wedding cakes?

We will prepare a 6″ cutting cake to accompany our wedding cupcakes. We offer wedding consultations to determine exactly what the bride and groom’s vision is for their cupcake design and flavors. If you’d like to schedule a complimentary cupcake tasting and bridal appointment, call 355-2253.

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Does Carytown Cupcakes offer shipping?

Not at this time. We’re working on it!

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Can I use part of my gift certificate and save the rest for another time?

If you’re still holding onto one of our original paper gift certificates, those must be used in their entirity during one visit. If you have an electronic gift card, you may use them however you wish.

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Can I use more than one Groupon and/or Living Social voucher during one visit?

No. We limit our Groupons to 1 per person per day, so that we’re able to keep our case stocked for all of our customers. Groupons are also only valid for walk-in business and may not be used for advance orders. We just need to see your Groupon bar code, you pay .42 tax, and then walk out with 6 cupcakes! For the best selection, come between 9am and 11am.

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What if I am not satisfied with my order?

We strive to provide the best product possible. However, if you are ever dissatisfied with our product, please return any uneaten cupcakes along with your receipt within 24 hours of purchase and we’ll gladly exchange your cupcakes. We do not offer cash refunds. Custom designs are non-refundable or exchangable.

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Pricing

Carytown Cupcakes are generously sized and freshly baked daily right in our new Carytown Shop.

Come join us at the counter and watch us bake, or grab a box to go!

**Use navigation menu above to view this week’s featured flavors, or visit our  ‘classics page‘ to see our regularly available collection!

Pricing is as follows:

  • $2.75 – Single (1)
  • $3.75 – Single & Beverage of Choice (1 + Drink)
  • $16.00 – Half Dozen Boxed (6)
  • $29.00 – Full Dozen (12)

For special events, larger orders, specialty designs, and corporate programs, wholesale partnerships, please contact us for details and to discuss.

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